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CS-05B· Manufacturer / operatorHumanoid
GXO: warehouse humanoids under a robots-as-a-service model
More than 100,000 totes moved and an expansion to two more sites announced, while GXO itself states it has not yet achieved ROI on humanoids.
Last reviewed: 2026-11 · Methodology & sources →
Fact sheet
- Organization
- GXO Logistics, with Agility Robotics
- Sector
- Logistics & last mile
- Location
- Flowery Branch (Georgia, US); expanding to Statesville and Lebanon
- Environment
- Warehouse / logistics
- Stage
- Scaling
- First public deployment
- 2023
- Autonomy (editorial classification)
- L3 · Conditional autonomy
- Coordination (editorial classification)
- Coordinated
Published payback
Not published
01The challenge
- Highly repetitive material-handling tasks in e-commerce fulfillment.[GXO Logistics, 2026][DC Velocity, 2026]
02The solution
- Hardware
- Digit humanoids (Digit 4 in the expansion, moving to Digit 5 once commercially available).[The Robot Report, 2026][GXO Logistics, 2026]
- Perception
- Not published
- Navigation
- Not published
- Coordination
- Fleet run by Agility through its cloud platform Agility Arc; GXO rents rather than buys the robots.[The Robot Report, 2026]
03Published KPIs
Figures as communicated, with their context and source. “Not published” means no public figure exists — a gap to close in a pilot.
| KPI | Value | Context | Source |
|---|---|---|---|
| Totes movedFlowery Branch | > 100,000 | Flowery Branch | [The Robot Report, 2026] |
| Contract model | Multi-year RaaS | — | [The Robot Report, 2026] |
| Humanoids in production in 2026out of ~20,000 robots GXO expects to run | 0 | out of ~20,000 robots GXO expects to run | [MarketBeat, 2026] |
| Expansion investmentnot disclosed | Not published | not disclosed | — |
What has been said publicly about returns
GXO's CEO on the Q2 2026 earnings call: “We have not achieved ROI on humanoids yet. I think we are a couple of years away from that.”[MarketBeat, 2026]
04Lessons
Integration & operations
- RaaS shifts fleet operation to the vendor and avoids upfront capex, but does not solve per-task productivity.[The Robot Report, 2026]
Maintenance & limits
- Hand dexterity and task speed are, according to GXO, the problems still unsolved.[MarketBeat, 2026]
Scaling
- The expansion was announced in October 2026, before ROI was reached. Sources disagree on which state the Lebanon site is in (Tennessee vs Indiana).[GXO Logistics, 2026][The Robot Report, 2026]
- For the bulk of its automation (~20,000 robots), GXO relies on non-humanoid robots.[Association for Advancing…, 2026]